Refund policy

Every LANOBI piece is cut and made only once it is chosen. Please read this before you order.

PRE-ORDER PIECES (NONDUM) AND BESPOKE

Pre-order pieces are produced individually for the client who orders them, only after the order is placed. Bespoke pieces are drawn and made for one person only. For this reason they are made to the client's specifications and are excluded from the right of withdrawal, in accordance with Art. 59(1)(c) of the Italian Consumer Code (Legislative Decree 206/2005) and Art. 16(c) of Directive 2011/83/EU. Pre-order and Bespoke pieces cannot be returned or exchanged. If you have any doubt about your size, write to web@lanobi.eu before ordering: a person answers.

READY-TO-SHIP PIECES

For pieces already made and shipped from stock (such as Pour qui le monde visible existe, Disro and Disrupta), you may withdraw from the purchase within 14 days of delivery, without giving a reason. The piece must be unworn and unused, with its tags and original packaging. Return shipping costs are paid by the client. Exchanges are not offered: return the piece and place a new order.

HOW TO RETURN A READY-TO-SHIP PIECE

Write to web@lanobi.eu within 14 days of delivery with your order number. Once confirmed, send the piece to: LANOBI, Via Miano 57, 80131 Napoli (NA), Italy. Pieces sent back without writing first will not be accepted. Once the piece is received and inspected, the refund is issued to the original payment method within 14 days.

DEFECTS AND DAMAGE

Please inspect your piece on arrival. If it is defective, damaged or not the piece you ordered, write to web@lanobi.eu straight away with a photo: it will be made right, as provided by the legal guarantee of conformity, whatever the type of piece.